Complaints

We are always keen to ensure our products and services are of an appropriately high standard and quality.  Nevertheless, we cannot gaurantee that we will always get things right.

 

We attempt to view errors on our behalf as an opportunity to learn and improve, but also as an opportunity to demonstrate our goodwill and integrity.  We take all complaints seriously and respond to all in accordance with our policy and procedure which can be found below.

 

If you have any concerns or complaints, please do not hesitate to contact us.

 

Download a copy of our Complaints Procedure:

 

Complaints Procedure (PDF)
APPENDIX 47 - Policy and Procedure for r[...]
Adobe Acrobat document [142.9 KB]

 

Download the audio version:

 

Complaints Procedure - Audio File (MP3)
Complaints _Procedure.mp3
MP3 audio file [1.4 MB]

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